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Privacy Policy — The Prior Experience
Last updated: 4 January 2026
The Prior Experience (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our coaching services or visit our website.
1. Information We Collect
We may collect the following information:
Your name and contact details
Information you provide when booking a session
Payment information (processed securely by third‑party providers)
Notes you choose to share during coaching sessions
Website usage data (cookies, analytics)
2. How We Use Your Information
Your information is used to:
Provide coaching services
Manage bookings and communication
Process payments
Improve our website and services
Maintain records for legal and administrative purposes
We do not sell, rent, or trade your personal information.
3. Confidentiality
Everything shared in coaching sessions is confidential except in the following circumstances:
You give explicit permission to share information
We are legally required to disclose information
There is a risk of harm to yourself or others
4. Data Storage & Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.Payment details are handled by secure third‑party processors and are not stored by us.
5. Third‑Party Services
We may use third‑party tools such as:
Booking platforms (Google Calendar)
Payment processors (Pay ID upfront payment)
Analytics tools
These services have their own privacy policies.
6. Your Rights
You may request:
Access to your personal information
Correction of inaccurate information
Deletion of your information (unless required for legal reasons)
7. Contact
For privacy questions or requests, contact:[your email]
Terms & Conditions — The Prior Experience
Last updated: 4 January 2026
By booking or participating in coaching sessions with The Prior Experience, you agree to the following Terms & Conditions.
1. Nature of Services
The Prior Experience provides life coaching, personal development, and mindset support.
Coaching is not:
Psychology
Counselling
Therapy
Mental health treatment
A substitute for professional medical or psychological care
Coen Prior holds a Diploma from Alison Education and is not a registered psychologist, counsellor, or mental health practitioner.
If you require clinical support, you should seek assistance from a qualified mental health professional.
2. Client Responsibility
You acknowledge that:
You are responsible for your own decisions, actions, and outcomes
Coaching involves personal reflection and may bring up emotional material
You will seek appropriate professional help if needed
3. Session Policies
Sessions are conducted online via Zoom unless otherwise arranged
Cancellations or rescheduling require 24 hours’ notice
Late cancellations may incur a fee
4. Payments & Refunds
Payment is required at the time of booking
Packages must be used within the specified timeframe
Refunds are not provided for completed sessions
Unused package sessions may be refunded at our discretion
5. Confidentiality
All sessions are confidential except where:
Required by law
There is risk of harm to yourself or others
You provide written consent to share information
6. Disclaimer
Coaching results vary by individual.We make no guarantees regarding outcomes, success, or specific results.
7. Intellectual Property
All content on this website — including text, frameworks, methods, and materials — is the property of The Prior Experience and may not be reproduced without permission.
8. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
ABN: 54529079458